How Amazon solved the smart bot problem (VB Live)

VB LIVE: Smart customer service chatbots are cool. But there’s a reason companies like Amazon are ditching them in favor of a new generation of rules-based chatbots. Learn more about these easy-to-implement rules-based chatbots that are 99-percent effective, and why you should get on board, in this VB Live event! Access on demand for free right here. […]